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Drew Milbrath

已加入2021年10月16日

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最后活动2023年12月28日

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Drew Milbrath 进行了评论,

评论Setting Guide roles and permissions

I have Guide locked down to users who are signed in via SSO. 

However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this? 

查看评论 · 已于 2021年11月03日 发布 · Drew Milbrath

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社区评论 Q&A - Objects, workspaces, and rules

Thanks Heather Rommel

What about the following? This works but I'm not sure if it's redundant? 

 

查看评论 · 已于 2021年10月27日 发布 · Drew Milbrath

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Drew Milbrath 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

Hi, I'm wondering how to organize a trigger for the following:

Agent or trigger assigns a ticket to a group

Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket. 

已于 2021年10月27日 发布 · Drew Milbrath

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Drew Milbrath 进行了评论,

评论Ticket management

@...

The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields. 

We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine. 

I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?

Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.

查看评论 · 已于 2021年10月14日 发布 · Drew Milbrath

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Drew Milbrath 进行了评论,

评论Ticket management

Is it possible to expand the size of the sidebar to better view the ticket field information?

Is it possible to convert the ticket fields to an internal note, automatically? 

查看评论 · 已于 2021年10月13日 发布 · Drew Milbrath

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Drew Milbrath 进行了评论,

评论Setting up Zendesk Guide

From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields? 

查看评论 · 已于 2021年7月13日 发布 · Drew Milbrath

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