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Nora

已加入2022年8月12日

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最后活动2025年2月07日

The instance I am submitting for is Disney Support

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的最新活动 Nora

Nora 创建了一个帖子,

帖子 Feedback - Admin Center

I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin center, it is black and very hard to read on dark mode. Could we pass along the white favicon to the admin centers please?

已于 2025年1月02日 发布 · Nora

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Nora 创建了一个帖子,

帖子Q&A - Quality Assurance

Is is possible to remove the NA option on the scorecard through an admin function?

已于 2024年12月13日 发布 · Nora

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Nora 创建了一个帖子,

帖子 Q&A - Users, groups, and organizations

Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing comes up which is  odd as there were tickets in from that user.

已于 2024年10月31日 发布 · Nora

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Nora 进行了评论,

社区评论 Feedback - Admin Center

We were using a target to achieve this however that is not recommended and now targets are going away. We can add tags, change fields, but we can't add a n internal note to a target??

查看评论 · 已于 2024年10月24日 发布 · Nora

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Nora 进行了评论,

社区评论 Discussion - Tips and best practices from the community

How do we do this without targets since they are going away?

查看评论 · 已于 2024年10月24日 发布 · Nora

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Nora 进行了评论,

评论Zendesk messaging

Is there a way to have the auto replies also appear in the ticket as an internal note?

查看评论 · 已于 2024年10月24日 发布 · Nora

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Nora 进行了评论,

评论Measuring success

Would be great if this was sent inside the last email once solved, rather than a seperate email (anti-spam)

查看评论 · 已于 2024年10月04日 发布 · Nora

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Nora 进行了评论,

评论Ticket basics

Hi!

 

Is there a one/two sheet cheat sheet for these to reference?

查看评论 · 已于 2024年10月02日 发布 · Nora

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Nora 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is  on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,

已于 2024年9月10日 发布 · Nora

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Nora 创建了一个帖子,

帖子 Q&A - Tickets and email

When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.

Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?

 

已于 2024年9月04日 发布 · Nora

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