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Martin Bell
已加入2023年1月24日
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最后活动2025年2月13日
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的最新活动 Martin Bell
Martin Bell 进行了评论,
Want to mirror what Marty flagged above. With the change to Side Convo moving into the sidebar, for some reason the ability to pop out the thread has been removed.
This makes long email chains (especially those with inline photos) very difficult to read and work with.
Feels unnecessary to remove such a feature.
查看评论 · 已于 2025年2月13日 发布 · Martin Bell
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Martin Bell 进行了评论,
Hey Support,
I may be overlooking it but I remember prior to the condition change (the stacked/tiered selections) we could set a condition to be the requester email the ticket was created from. Currently I can only see the Agent list when selecting “Ticket>Requester” as an option, is this possible to do in the current build?
We have a specific supplier who sends surveys after every ticket closure, which have extremely generic subjects ("satisfaction survey") because of this we have a risk that triggering tickets to get ignored/deleted if they have this subject that we will miss some legitimate tickets.
Thanks.
查看评论 · 已于 2024年8月23日 发布 · Martin Bell
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