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Ryen Manes
已加入2022年10月13日
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最后活动2025年2月25日
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Ryen Manes 进行了评论,
Hello,
Can I submit a feature request for this EAP here? My team would also like to see forecast, actual (inbound volume), and solved volume on this page? Solved should be any ticket that was solved today, it doesn't have to be created and solved today.
查看评论 · 已于 2025年2月25日 发布 · Ryen Manes
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Ryen Manes 进行了评论,
If the ticket is idle for 10 minutes and no messages are sent so the agents capacity is released, is the 10 min of idle time included in the handle time?
Or is the 10 min of idle time subtracted from their handle time?
查看评论 · 已于 2023年11月14日 编辑 · Ryen Manes
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Ryen Manes 进行了评论,
My teams would also benefit from this. It would alleviate the need for so many nested views just to get a count of the different teams' open tickets. Instead, we would just have one open ticket view grouped by teams. Then we use the headers for ticket count.
查看评论 · 已于 2023年10月19日 发布 · Ryen Manes
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