Alexey Finkin

Alexey Finkin

https://support.zendesk.com/hc/en-us/articles/4408839114522/comments/5742116358682

We have implemented this by adding placeholder in script.js

 

var url_params = new URLSearchParams(window.location.search);
  if (url_params.has('hints') && url_params.hints !== 'false' && url_params.hints !== '0') {
    $('#new_request #request_description').height('350px');
    $('#new_request #request_description').attr(
      'placeholder',
      `[Good example]`
      );
   $('#new_request #request_subject').attr(
   'placeholder',
   `[Good example]`
    );
  }

Hello Colleagues,

Is this possible with Zendesk: to make pre-filled fields with information gray text to set an example for the Customer, what information do we expect from him? Moreover, if the Customer did not enter anything (for non required fields) , the field would be empty. And if he clicks this field, then he does not need to delete this text, but instead, it is enough just to start entering his description.

Example: https://www.tp-link.com/en/support/contact-technical-support/#E-mail-Support