最近搜索
没有最近搜索

Alan
已加入2021年10月22日
·
最后活动2022年7月11日
关注
0
关注者
0
活动总数
21
投票
8
订阅
7
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Alan
Alan 进行了评论,
Hey TylerE Comfort,
As per another suggestion here, changing ticket.comments to ticket.public_comments may work for you here. The second line would look like this:
{% for comment in ticket.public_comments offset:0 limit:1 %}
查看评论 · 已于 2022年5月22日 发布 · Alan
0
关注者
0
投票
0
评论
Alan 进行了评论,
Ash (or anyone else who is knowledgeable) - I could use some assistance with this.
I set up my webhook and trigger according to all the comments. The trigger is firing as it should, but every ticket is getting tagged as if it has an attachment. Any idea why that may be?
查看评论 · 已于 2022年4月06日 发布 · Alan
0
关注者
0
投票
0
评论
Alan 进行了评论,
Hello!
Are there any plans to improve the functionality of the auto responder? We would like to be able to send responses based on keywords in the user's initial message.
Thank you!
查看评论 · 已于 2021年12月30日 发布 · Alan
0
关注者
0
投票
0
评论
Alan 进行了评论,
Hey Alina,
Thanks for the follow-up. I'd be happy to share more details.
The request would be to easily allow a staff member access to all tickets on their brand, regardless of the groups they are in - meaning this role would overpower any group limitations.
In our case we have a very large number of groups due to the nature of our business which is also ever-changing and growing, and it takes a lot of manual effort to update all the staff members who need access to certain tickets. Add to this the fact that a user profile can take a long time to load if the staff member has a lot of assigned tickets, and the task of updating groups becomes even more time consuming.
Please let me know if any more details are required or if something isn't clear and I'll be happy to update.
查看评论 · 已于 2021年11月10日 发布 · Alan
0
关注者
0
投票
0
评论
Alan 创建了一个帖子,
Hello,
In order to have a simpler and more general control over the tickets that agents can see, I would like to request a new option under the "Accessible Tickets" section of Roles:
"All within this agent's brand"
Thank you
已于 2021年10月19日 发布 · Alan
7
关注者
4
投票
6
评论