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Alan

已加入2021年10月22日

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最后活动2022年7月11日

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的最新活动 Alan

Alan 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hey TylerE Comfort,

As per another suggestion here, changing ticket.comments to ticket.public_comments may work for you here. The second line would look like this:

{% for comment in ticket.public_comments offset:0 limit:1 %}

查看评论 · 已于 2022年5月22日 发布 · Alan

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Alan 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Ash (or anyone else who is knowledgeable) - I could use some assistance with this.

 

I set up my webhook and trigger according to all the comments. The trigger is firing as it should, but every ticket is getting tagged as if it has an attachment. Any idea why that may be? 

查看评论 · 已于 2022年4月06日 发布 · Alan

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Alan 进行了评论,

评论Third party and social messaging channels

Hello!

Are there any plans to improve the functionality of the auto responder? We would like to be able to send responses based on keywords in the user's initial message.

Thank you! 

查看评论 · 已于 2021年12月30日 发布 · Alan

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Alan 进行了评论,

社区评论 Feedback - Help Center (Guide)

+1 to all the sentiment shared here. 

I shouldn't have to be worried that an agent with the task of translating an article has the ability to change every aspect and even delete my help center. 

查看评论 · 已于 2021年11月17日 发布 · Alan

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Alan 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hey Alina,

Thanks for the follow-up. I'd be happy to share more details.

The request would be to easily allow a staff member access to all tickets on their brand, regardless of the groups they are in - meaning this role would overpower any group limitations. 

In our case we have a very large number of groups due to the nature of our business which is also ever-changing and growing, and it takes a lot of manual effort to update all the staff members who need access to certain tickets. Add to this the fact that a user profile can take a long time to load if the staff member has a lot of assigned tickets, and the task of updating groups becomes even more time consuming. 

Please let me know if any more details are required or if something isn't clear and I'll be happy to update. 

查看评论 · 已于 2021年11月10日 发布 · Alan

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Alan 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hello,

In order to have a simpler and more general control over the tickets that agents can see, I would like to request a new option under the "Accessible Tickets" section of Roles:
"All within this agent's brand"

Thank you

已于 2021年10月19日 发布 · Alan

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