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Felipe Soares

已加入2021年11月16日

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最后活动2022年4月21日

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的最新活动 Felipe Soares

Felipe Soares 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are supporting multiple departments or brands. Could it be implemented either a visual or audible queue before the call is answered so the agent can have the appropriate response to the caller?

已于 2022年4月21日 发布 · Felipe Soares

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评论Using themes and customizing your Help Center

Is is possible to upload a whole folder at once? As an alternative, is it possible to upload using an FTP client?

查看评论 · 已于 2022年3月08日 发布 · Felipe Soares

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Felipe Soares 创建了一个帖子,

帖子 Developer - Zendesk APIs

I am trying to integrate the Guide articles into my Shopify store help center. Since I cannot directly frame the content, has anyone done this successfully? 

已于 2021年12月20日 发布 · Felipe Soares

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评论Measuring success

Thanks! That did work, adding the action to change to "Offered to requester" did clear the issue.

查看评论 · 已于 2021年11月19日 编辑 · Felipe Soares

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Felipe Soares 进行了评论,

评论Measuring success

I posted this question to support but had no luck so far. The {{satisfaction.positive_rating_url}} and {{satisfaction.negative_rating_url}} tags work fine for the email follow up automation, but when I use it on a trigger for ticket comments ( in the agent's signature) the links require the customer to login in order to complete the rating. 

Why does the same ticket URL generated by the email allows anonymous rating but the triggered one requires login?

查看评论 · 已于 2021年11月16日 发布 · Felipe Soares

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