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Morad
已加入2022年1月28日
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最后活动2024年8月20日
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的最新活动 Morad
Morad 进行了评论,
That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.
查看评论 · 已于 2024年8月20日 发布 · Morad
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Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.
查看评论 · 已于 2022年2月07日 发布 · Morad
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Morad 进行了评论,
Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot to collect all 15 ticket field questions that populates our form in agent workspace.
Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.
查看评论 · 已于 2022年2月06日 编辑 · Morad
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Morad 进行了评论,
Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months.
查看评论 · 已于 2022年2月06日 发布 · Morad
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Morad 进行了评论,
Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.
查看评论 · 已于 2022年1月28日 发布 · Morad
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Morad 进行了评论,
I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?
查看评论 · 已于 2022年1月28日 发布 · Morad
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Morad 进行了评论,
Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields
查看评论 · 已于 2022年1月28日 发布 · Morad
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