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Ester

已加入2022年6月17日

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最后活动2024年11月27日

Customer happiness at eLearning Media. My job is keeping our customers happy through their whole relationship with us. We train, support and advice them on best practices, new functionalities, and hold their hands until they learn to fly by themselves. Currently I do this for our Blackboard Learn, Open LMS and Zendesk clients

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Ester 进行了评论，

社区评论 Q&A - Tickets and email
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We use a trigger for that.

The trigger sends an email notification about the side conversation to the agent assigned to the ticket and sets the case to Open.

查看评论 · 已于 2023年11月03日 发布 · Ester

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Ester 进行了评论，

评论Multiple language support
Product guides

I'm having the same problem as Marina, even after using dynamic content with translations into ticket fields, they are not showing in translated. I think I did all by the book, so not sure where to look.

Any idea how to get it solved?

Thanks

查看评论 · 已于 2023年8月01日 发布 · Ester

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