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Grace Skaggs
已加入2022年9月20日
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最后活动2024年9月24日
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的最新活动 Grace Skaggs
Grace Skaggs 进行了评论,
I don't have a deleted view. How can I find deleted tickets without a deleted view?
查看评论 · 已于 2024年9月24日 发布 · Grace Skaggs
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The Admin Center link appears to be broken. It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb
查看评论 · 已于 2023年9月11日 发布 · Grace Skaggs
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Grace Skaggs 创建了一个帖子,
It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would be extremely useful.
已于 2023年5月19日 发布 · Grace Skaggs
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Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.
查看评论 · 已于 2022年12月09日 发布 · Grace Skaggs
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Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.
查看评论 · 已于 2022年12月09日 发布 · Grace Skaggs
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