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社区评论 Feedback - Ticketing system (Support)

Hi, I am facing similar issues and believe this has not been fixed. 

查看评论 · 已于 2024年9月23日 发布 · GoGet Support

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评论Migrating to messaging

Hi, 

Any feedback please?

查看评论 · 已于 2024年9月23日 发布 · GoGet Support

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评论Multiple language support

Hi, we would like to clarify when zendesk says “ Unity SDK” does not support Malay, what exactly does that mean and how does it impact our implementation? 

Say for example, if a user wrote in in Malay from our mobile SDK, does it mean the agent cannot read the text? Or agent can still read the text but there may not be any translation? 

And how does it impact our Help Centre which currently have Malay localisation?

Can you help clarify please? 

查看评论 · 已于 2024年9月19日 编辑 · GoGet Support

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评论Migrating to messaging

Hi, I am trying to do this: 

1. Introduce conversational bots to the current mobile SDK classic we are using 

Referencing: https://support.zendesk.com/hc/en-us/articles/6774958972442-Zendesk-SDK-for-Unity-with-messaging-is-now-available

From the different articles that I read including this one, can you help me confirm if the below understanding is correct: 

a. To enable conversational bots in mobile SDK to be set up, we need to convert to SDK unity.  
b. And also enable messaging.  
c. If we are on the Professional plan, there should not be additional costs for this conversion? 

If we are not able to address it here, can you kindly initiate a ticket and channel it to the right department to assist me as I have a bunch of follow up questions too. 

Thank you.

查看评论 · 已于 2024年9月17日 发布 · GoGet Support

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评论Getting started with messaging

Hi, I would like to confirm my understanding on  zendesk mobile SDK channel (which my platform is currently  using) and setting up a conversational bot. 

Based on these articles:
1.  https://support.zendesk.com/hc/en-us/articles/6478252218778-Using-a-conversation-bot-in-your-messaging-channel-for-your-website-or-help-center
2. https://support.zendesk.com/hc/en-us/articles/6970583409690-Overview-of-AI-agents
3. https://support.zendesk.com/hc/en-us/articles/4409103246874-Setting-up-Web-Widget-to-add-messaging-to-your-website-or-help-center
4. https://support.zendesk.com/hc/en-us/articles/4408846454682-About-conversational-support-with-messaging

Would it be correct to say that to enable a conversational bot on our mobile SDK channel, we need to enable workspace and the AI agent and the price of the AI agent will be revised after 14 august. 

If correct, can you provide the costing please. or is there any specific articles and guides on this particular set up. 

查看评论 · 已于 2024年8月12日 发布 · GoGet Support

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评论Getting started with messaging

Hi,  currently our platform has enabled “Mobile SDK APP” and we would like to explore having some “auto bot” responses.  

Based on my understanding with this article and following through the set up steps, does that mean that we need to subscribe to AI-agents before setting up the workspace and right now the rates are not published until 14 August? 

Or if you can connect me to an agent to help us understand the setting up further, that will be great. thanks!


https://support.zendesk.com/hc/en-us/articles/6478252218778-Using-a-conversation-bot-in-your-messaging-channel-for-your-website-or-help-center
https://support.zendesk.com/hc/en-us/articles/6970583409690-Overview-of-AI-agents

查看评论 · 已于 2024年8月12日 发布 · GoGet Support

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评论Building reports

Hi, can i follow up please? 

查看评论 · 已于 2024年7月04日 发布 · GoGet Support

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评论Building reports

Hi, the definition for : 
Agent replies = The number of public replies added to a ticket by an agent.

However, I noticed that it includes the count for automatic reply applied by triggers and it also includes the CSAT automation trigger sent. 

Can i confirm is that correct? 

查看评论 · 已于 2024年6月27日 发布 · GoGet Support

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评论Explore recipes

Hi, 

Can we clarify why we do not seem to have “Agent replies distribution” ?

查看评论 · 已于 2024年6月14日 发布 · GoGet Support

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评论Measuring success

Dainne Kiara Lucena-Laxamana We are at wits' end with this and also tried the suggestion with ImportJSON and also “uploading the CSV directly to Google Dirve as a CSV file and then either converting the file to Sheets or leveraging ImportRange” 

Referring to my screenshots the file size just seems too big without being able to pick a time frame. 

Can you advise please?


查看评论 · 已于 2024年5月27日 发布 · GoGet Support

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