Ellis Simpson

Dean Toland is absolutely right. The current functionality has all the hallmarks of being designed by someone with no understanding of how the Help Center is used and works in real life. Zendesk customers deserve better.

The lack of a global setting for agents to follow articles is not helpful, to put it mildly.

On category and section pages, I want to display the text from each article which is between each article's h1 tags (rather than what is in each title tag). 

I assume the relevant code will go in category-page.hbs and section_page.hbs.

This is, I think, what currently displays the title.

{{title}}

Is such an action possible? If so, how in rough outline can you do that?