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Sati Olasz

已加入2022年7月07日

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最后活动2022年7月11日

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的最新活动 Sati Olasz

Sati Olasz 进行了评论,

评论Live chat agent guide

Thanks Hiedi Kysther!

Yes, this is what they do, just set themselves Online, but they notice that their status changes for no reason. Even when working in tickets. It may be due to the VPN they are using, we are still investigating.

 

查看评论 · 已于 2022年7月11日 发布 · Sati Olasz

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Sati Olasz 进行了评论,

评论Live chat agent guide

Many of our agents have the same issue, it looks to them that they are Online, but when they refresh the browser they are Invisible.
We have recently migrated to the Agent workspace too.

I wonder, Chad Susa (Gravity CX - Zendesk Partner) did you manage to find more insights on what could be causing this?

查看评论 · 已于 2022年7月07日 发布 · Sati Olasz

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