Matt Goodall

+1 email is our primary channel and the sort order with Agent Workspace makes viewing long threads more difficult than before we made the switch

+1 We have always encouraged our agents to draft any responses using Internal Notes before sending, although now we have switched to Agent Workspace, this is creating additional steps for us

+1 we have many customers email us multiple times a day about different subjects/third parties and it is now a lot more inefficient keeping track of tickets

Hi, 

We have multiple schedules set up currently which can be applied to different tickets for the same group. Is there a way that I can report out which Schedule has been applied to the ticket? I've looked through the standard attributes and can't see the Schedule as an option but am not sure if I've missed something.

If not, I guess the only way to report which schedule is applied would be to add a tag in the trigger that sets the schedule?

Thanks