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Chris Hillam

已加入2024年4月09日

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最后活动2024年12月17日

Director of Customer Experience at Austin Capital Bank.

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的最新活动 Chris Hillam

Chris Hillam 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Would also love to see this.

查看评论 · 已于 2024年7月02日 发布 · Chris Hillam

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评论AI agents and automation best practices

This was extremely helpful, thank you! 


I am configuring Messaging for multiple brands in our environment, and not every agent is assigned to every brand. It seems this is checking whether agents are available on the account level, but not checking whether agents are available in a particular group. 


Example: Agents are available in Brand A, but Brand B agents are Invisible for a training session. During that time I'd like to deflect Messages from Brand B using this method. 

 

Assuming I've set everything up correctly, agents being Available in Brand A seem to make it so if the API call sees online agents at all, it routes incoming Brand B messages as if agents are available. 

 

Are there additional variables I can add which would check for available agents at the brand-level?

查看评论 · 已于 2024年4月09日 发布 · Chris Hillam

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