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James Ratcliffe

已加入2021年10月27日

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最后活动2024年8月08日

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的最新活动 James Ratcliffe

James Ratcliffe 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi @... , we also need this because the Description field isn't required on all our Jira projects.

查看评论 · 已于 2024年5月15日 发布 · James Ratcliffe

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James Ratcliffe 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)

Hey @..., has this limit changed? We have a Jira issue with 206 link Zendesk tickets.

(HI Dan R. 🌊)

查看评论 · 已于 2023年6月20日 发布 · James Ratcliffe

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James Ratcliffe 进行了评论,

评论Team members and groups

Hi,

I don't see these two permissions on my account:

  • Manage groups
  • Manage organizations

I do see Manage user fields and Manage organization fields. Is this normal?

Thanks,

James

查看评论 · 已于 2022年11月11日 发布 · James Ratcliffe

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James Ratcliffe 进行了评论,

评论How to solve issues with payments

Is this still accurate, or does Zendesk send the owner's email?

I'm installing an app that has a free trial, and it asks for payment info right away. In the Payments section on the installation page (in the Zendesk admin center), it's using the Zendesk Owner's email, and I can't change.

查看评论 · 已于 2022年10月27日 发布 · James Ratcliffe

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James Ratcliffe 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Hi,

We're trying to build a tool that makes bulk changes across many articles. We'd like to put those changes through the normal review process in the Guide interface. However, when we update the article text (translation) through the API, we have to either publish the changes immediately or un-publish the article. We don't want to publish without reviewing the changes first, but we don't want to un-publish the article because that hides it from users.

What we need is a way to update the translation draft through the API without updating the live version. Even better would be a way to submit the changes for review!

Thanks,
James

已于 2022年2月15日 发布 · James Ratcliffe

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James Ratcliffe 进行了评论,

评论How to manage the help center

When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

查看评论 · 已于 2022年2月02日 发布 · James Ratcliffe

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