最近搜索
没有最近搜索
Sintya Pappagallo
已加入2023年5月09日
·
最后活动2023年7月10日
关注
0
关注者
0
活动总数
7
投票
0
订阅
3
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Sintya Pappagallo
Sintya Pappagallo 创建了一个帖子，
Our users are not understanding the options offered at the end of ticket submission. The language when read quickly is complicated and they are making mistakes by closing their tickets when their answers are not resolved.
We'd like to be able to customize answer bot pop-window look and text
已于 2023年7月10日 发布 · Sintya Pappagallo
4
关注者
2
投票
1
Comment
Sintya Pappagallo 创建了一个帖子，
It would be helpful and improve the user experience if you could have answer bot article recommendations open in a new tab instead on the same one, to avoid losing any data introduced in the form by the client.
已于 2023年7月10日 发布 · Sintya Pappagallo
0
关注者
1
投票
0
评论
Sintya Pappagallo 创建了一个帖子，
We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department.
已于 2023年5月15日 发布 · Sintya Pappagallo
0
关注者
1
投票
1
Comment
Sintya Pappagallo 创建了一个帖子，
Gail M (Zendesk Support)
May 8, 2023, 7:37 PM CDT
Zendesk response: Upon checking with our Team Expert, unfortunately, there's no native way to share specific articles via Flow Builder without having public articles.
Flow Builder does not currently support restricted Help Center articles. As a temporary workaround, you can add in the raw URL of your article into a bot message instead. However, this requires custom coding which is no longer part of our scope of support. We recommend reaching out to your own Dev/IT Team for its implementation.
Customer request: Hard to believe we have to lower our security settings to none to be able to make the bot recommend specific articles from our Help Center.
已于 2023年5月09日 发布 · Sintya Pappagallo
1
关注者
4
投票
2
评论