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Mia Gomez

已加入2023年10月23日

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最后活动2024年5月09日

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的最新活动 Mia Gomez

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评论Managing Talk

We've had reports of the call transcripts generating inaccurate/strange notes when there is a long pause in the call recording. Typically, the transcript will fill in the blanks with "Okay", "Alright", or "Yes" repeated over and over despite the call recording being completely silent, but sometimes the notes are bizarre. 

We also would like the option to enable the transcript and summary as separate options rather than being enabled together as longer calls leave long internal notes that make it difficult to navigate the ticket interface. Having the option to enable them as separate features or enabled by groups/brands/etc would enhance the overall experience for our support agents. 

查看评论 · 已于 2024年2月27日 发布 · Mia Gomez

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