Aaron Opatz-AbuAyed

Is there a way to add a sub-category?  The reason this is needed instead of a sub-section is that Explore data filters for a Category will show all articles in that category, including all sections and sub sections.  However, an Explore data filter for a section, will not show articles that exist in sub-sections.  

Thank you!  The "How to edit drop-down field design" post is just what I needed.  I added the nesty-panel code to my style.css and was able to get the drop down size increased.  

I have some rather large dropdown lists and the tool defaults to a size that shows about 5 options to a user.  Is there a way to increase the size of the dropdown UI so a user could see 10-15 options at a time to reduce scrolling?  I've been able to utilize sub-categories to get all lists sizes to 15 or less.  

Zendesk Support has a default dashboard which shows the current number of Open and New tickets for my groups.  I have been trying to find a way to show this value over time so I can monitor the overall workload on my teams during the day.  Does anyone know how you can report on this value over time?