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Dermot

已加入2022年12月30日

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最后活动2023年3月30日

Zendesk Luminary

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的最新活动 Dermot

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社区评论 Feedback - Chat and Messaging (Chat)

Following this thread - hoping for an offering from ZD soon, especially considering they use it themselves and can clearly see the need for it.

Currently every customer that returns to our Messaging service are immediately presented with their last interaction, with no notification within the chat window that it's a past (and closed) ticket unless the agent communicated that themselves before solving. What ZD are utilizing themselves clearly fixes this issue and presents a better CX - please update soon!

查看评论 · 已于 2022年12月30日 发布 · Dermot

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