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Scot Sroka
已加入2021年11月16日
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最后活动2024年1月17日
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的最新活动 Scot Sroka
Scot Sroka 创建了一个帖子，
Looking to add a content block to a large number of previously created articles. Wondering if there is any way to accomplish this, rather than going into each article and add the content block. Or if there is anything in the roadmap to do something similar?
已于 2023年8月30日 发布 · Scot Sroka
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Scot Sroka 进行了评论，
I agree with Wade and Jessica, our Zendesk Article Views and Google Page Views number is off by thousands. Would be interested in hearing more about why this is? It definitely can change the outcome of the Self Service Score.
查看评论 · 已于 2022年12月08日 发布 · Scot Sroka
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Scot Sroka 创建了一个帖子，
Currently we are using the "Was this article helpful?" with the "Yes" or "No" options and we tracking the results in Explore. We can see the total count of positive and negative responses. However, it does not provide us with any insights to why the article was not helpful, when "No" was selected. Is there a way to put up a survey or question to allow the user to input a response on why they selected "No"?
已于 2021年12月21日 发布 · Scot Sroka
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