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Lucinda G.
已加入2021年10月16日
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最后活动2021年10月22日
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的最新活动 Lucinda G.
Lucinda G. 进行了评论,
Hi!
We recently enabled the callback feature for our customers and I've noticed the Abandoned in queue and Callback requested counts at end of day are very close to each other (3 off to be exact). Does a customer requesting a callback also record as abandoned in queue?
查看评论 · 已于 2021年9月23日 发布 · Lucinda G.
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Lucinda G. 创建了一个帖子,
Is it possible to remove the text from our emails that states " Your ticket update has been received by Zola Customer Support and is being reviewed". We have several teams working out of Zendesk and it isn't relevant for all teams to have this in the body of emails sent to customers.
已于 2021年9月14日 发布 · Lucinda G.
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