最近搜索


没有最近搜索

Lucinda G.'s Avatar

Lucinda G.

已加入2021年10月16日

·

最后活动2021年10月22日

关注

0

关注者

0

活动总数

6

投票

0

订阅

3

活动概览

的最新活动 Lucinda G.

Lucinda G. 进行了评论,

评论Building reports

Hi! 

We recently enabled the callback feature for our customers and I've noticed the Abandoned in queue and Callback requested counts at end of day are very close to each other (3 off to be exact). Does a customer requesting a callback also record as abandoned in queue?  

查看评论 · 已于 2021年9月23日 发布 · Lucinda G.

0

关注者

0

投票

0

评论


Lucinda G. 进行了评论,

社区评论 Q&A - Tickets and email

Thank you Dave!  I didn't realize that it was set up as a trigger by a former admin. Very helpful :D 

查看评论 · 已于 2021年9月15日 发布 · Lucinda G.

0

关注者

0

投票

0

评论


Lucinda G. 创建了一个帖子,

帖子 Q&A - Tickets and email

Is it possible to remove the text from our emails that states " Your ticket update has been received by Zola Customer Support and is being reviewed". We have several teams working out of Zendesk and it isn't relevant for all teams to have this in the body of emails sent to customers. 

已于 2021年9月14日 发布 · Lucinda G.

0

关注者

2

投票

3

评论