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Kenneth Morris

已加入2022年2月01日

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最后活动2025年2月18日

Zendesk Luminary

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的最新活动 Kenneth Morris

Kenneth Morris 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I appreciate that the icons for each product make a bit more sense. 

查看评论 · 已于 2025年2月18日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

评论Jira integration

Hello Folks,

My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.

查看评论 · 已于 2023年4月04日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hello Folks,

Is there an update on this feature request?

We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment. 

Can there be an intermediate between Admin level and basic users?

 

 

查看评论 · 已于 2023年3月27日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

评论Working with articles in the knowledge base

Some articles in our guide content show as no owner. What is the system that lets an article have no owner?

 

查看评论 · 已于 2023年3月20日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

评论Measuring success

I asked this question to ZD 2 months ago.

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.


 

查看评论 · 已于 2022年7月27日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

评论Help with apps and integrations
Hello  Dwight Bussman


Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

查看评论 · 已于 2022年5月17日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

评论Measuring success

Hello ZD

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.

查看评论 · 已于 2022年5月11日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

查看评论 · 已于 2022年3月15日 发布 · Kenneth Morris

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Kenneth Morris 进行了评论,

评论Ticket management

We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?

 

查看评论 · 已于 2022年2月01日 发布 · Kenneth Morris

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