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Ntsako Masinge
已加入2021年11月05日
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最后活动2024年6月10日
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的最新活动 Ntsako Masinge
Ntsako Masinge 进行了评论，
Hi,
We have a customer that would like to hide/ mask the customer details from their agents when a ticket is created i.e
- Mobile Number: Only last 4 digits to be visible.
- Email Address: Only the text after the @ to be visible.
- ID Number: Only first 6 digits to be visible.
We have these fields an custom user fields in zendesk, and our work around was that we would use the hide field app to achieve this but it does not have the capability to hide user fields, only form fields.
The above information is key to other customer sensitive information or high information and they want the agent to not be able to see those key user fields.
查看评论 · 已于 2024年6月10日 发布 · Ntsako Masinge
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Ntsako Masinge 创建了一个帖子，
Hi Zendesk,
We need the functionality to be able to hide custom user fields that contain customer information, and we want to mask this information. So far, Zendesk cannot do this, can we get this requirement please. Some of our customers want to hide some sensitive customer information from the agents.
已于 2024年5月24日 发布 · Ntsako Masinge
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Ntsako Masinge 进行了评论，
Hi,
Which datasets and Metrics have been used to calculate the Agents CSAT score that shows on the agent dashboard. Using Explore, I am getting a different score completely. They don't correspond.
查看评论 · 已于 2022年4月05日 发布 · Ntsako Masinge
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Ntsako Masinge 进行了评论，
Hi @...,
Noted. I will await feedback. Thank you.
查看评论 · 已于 2021年11月23日 发布 · Ntsako Masinge
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Ntsako Masinge 进行了评论，
Hi Support,
Need your assistance please.
The Facebook Messenger messages that do come through Zendesk aren’t kept open, once the agent has replied. When send (or enter) is clicked in response to client, the ticket is closed and it shows to the client that the agent has left the chat.When this happens, it is closed to me on messenger as well, so the client's query goes totally unresolved.In order to recover that ticket, agents need to search through the entire Zendesk, to retrieve the chat.
Any idea why?
查看评论 · 已于 2021年11月22日 发布 · Ntsako Masinge
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Ntsako Masinge 进行了评论，
Hi,
We have a customer that has a fixed footer , and wants the chat icon within a button format... is there a HTML code that I can try in order to make this happen ?
查看评论 · 已于 2021年11月05日 发布 · Ntsako Masinge
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