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Cardenas, Romulo

已加入2021年10月16日

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最后活动2023年12月28日

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的最新活动 Cardenas, Romulo

Cardenas, Romulo 创建了一个帖子,

帖子 Q&A - Account and billing

Hi everyone,

my list of end users and light agents have different email domains (lets name it: Company "A" and Subsidiary "B"). 

Those within Company A had no issue log in via the SSO under the site "Company.zendesk.com". However those within Subsidiary B were not able to log in. 

I have recently implemented an additional SAML SSO Config with a SAML SSO URL for those on Subsidiary B.

If I understoof correctly, those on Subsidiary B (Light Agents) will now have access to Zendesk Support BUT they must use the SAML URL for log in instead of "Company.zendesk.com", correct? 

Apologies for any confusion!

 

已于 2022年10月18日 编辑 · Cardenas, Romulo

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Cardenas, Romulo 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi Dane,

 

yes, both columns are displayed. 

查看评论 · 已于 2022年6月17日 发布 · Cardenas, Romulo

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社区评论 Feedback - Ticketing system (Support)

+1

 

We would like to see how many side conversation tickets / emails were generated on a single ticket.

 

https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversations-

查看评论 · 已于 2022年6月13日 发布 · Cardenas, Romulo

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Cardenas, Romulo 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Well, i must jump in here! we are currently updating our process and we would like to tag side conversation tickets. We think is an important feature (perhaps for admins) for data analysis and improve visualization in Explore.

查看评论 · 已于 2022年6月07日 发布 · Cardenas, Romulo

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Cardenas, Romulo 进行了评论,

评论How to create and update reports

Hi,

is there any way to summarize and display in Explore how many side conversations tickets were created on a single ticket?

 

Best,

 

Romulo

查看评论 · 已于 2022年6月07日 发布 · Cardenas, Romulo

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Cardenas, Romulo 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi,

i generate a similar  graphich based on a specific (number of tickets per month starting AND cumulative number of tickets).

Is there a way to hide the data values on the columns and keep only those in the cumulative line?

Romulo

查看评论 · 已于 2022年6月03日 发布 · Cardenas, Romulo

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Cardenas, Romulo 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Chris Stewart unfortunately not. It would be nice to have this feature but not a MUST.

查看评论 · 已于 2022年3月31日 发布 · Cardenas, Romulo

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Cardenas, Romulo 创建了一个帖子,

帖子 Feedback - Reporting and analytics (Explore)

Hi,

could this feature be an option in a non distant future? We want to display our tickets based on a custom field "country"

 

已于 2021年11月24日 发布 · Cardenas, Romulo

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Cardenas, Romulo 进行了评论,

评论Ticket customization

Thanks Carlos! i will take a look at it. What about nested drop-down fields in Views? Can i also have those fields separated?

查看评论 · 已于 2021年11月17日 发布 · Cardenas, Romulo

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Cardenas, Romulo 进行了评论,

评论Ticket management

Hi,

what happens in Explore? are tickets archived still considered?

查看评论 · 已于 2021年11月15日 发布 · Cardenas, Romulo

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