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Kaitey Withnell

已加入2022年3月02日

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最后活动2023年4月26日

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的最新活动 Kaitey Withnell

Kaitey Withnell 进行了评论,

评论Ticket basics

Hi Zendesk, the UI of the Agent Workspace has recently changed.  The new Ticket Options drop down and changes to displayed page numbers within Views are particularly cumbersome to use since the changes were implemented a few weeks ago.  Not sure if you have any recommendations or would like to take this as feedback. :) 

Issues:

- Page numbers previously displayed a wider range, so you could skip through 4-5 pages at a time.  You can now only skip through 2 pages at a time

- The 'Suspended' View's Ticket Options overlap if you've changed the View order

- When merging tickets within a View, the page continually snaps up to the top when attempting to select a ticket.

查看评论 · 已于 2022年4月04日 发布 · Kaitey Withnell

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Kaitey Withnell 进行了评论,

评论What's new in Zendesk

Really loving the ability to resize areas in the Agent Workspace, but I find the ticket properties are too spread apart now.  Reducing the spacing between each would be a QOL improvement to eliminate extra scrolling. :) 

查看评论 · 已于 2022年4月04日 发布 · Kaitey Withnell

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