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Steph A
已加入2021年10月16日
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最后活动2022年4月26日
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的最新活动 Steph A
Steph A 创建了一个帖子，
帖子 Feedback - Chat and Messaging (Chat)
As an agent in the workspace, I don't want to see notifications for incoming messages if they are routed to a group I am not a member of so that I don't get disrupted by traffic I can not handle.
This is especially disruptive for organisations that uses the broadcasting model for messaging. The agents needs to click on the Conversations button and only then do they know if they can handle the message. If not they get an error pop up:
The ticket you are trying to open is not visible to agents in your group(s).
已于 2022年4月26日 发布 · Steph A
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