Josh Rogers

@... thanks for the article recommendation. Took a spin through and none of the use cases seem to be applicable. What's really odd is that the SLA Policy shows as applying to the ticket

But no SLA presents in the queue for measurement

Justin Worley can you point me in the direction of an article on your thoughts? I do not think these are set as a private comment but would like to confirm and potentially troubleshoot.

We have followed these directions to a T and still cannot seem to get this SLA to function as described. Anyone else have difficulties with this?