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Joshua Minton

已加入2022年9月21日

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最后活动2024年12月16日

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的最新活动 Joshua Minton

Joshua Minton 进行了评论,

评论Schedule management and time tracking (WFM add-on)

How does timezone on the account and location level impact the timezone the request is made in?

查看评论 · 已于 2024年12月16日 发布 · Joshua Minton

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Joshua Minton 进行了评论,

评论Getting started with Zendesk workforce management

it is not at all clear in the current documentation how time zone settings [account, location, user] affect different aspects of the software - namely scheduling and PTO requests.

 

Can we please get the documentation updated to reflect how this all interacts; as soon as possible. Thank you

查看评论 · 已于 2024年12月16日 发布 · Joshua Minton

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Joshua Minton 进行了评论,

评论Routing

Jenny Gillett  Barry Neary 

Are there any updates regarding this?

"May 01, 2024

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Hi Emily Hillerman 

The plan is to have whatever schedule you have setup in Tymeshift to be pushed down to the routing engine. So as you say if an agent is due to work on emails in the morning and calls in the afternoon then their agent status would automatically change to reflect that (in the morning status = ‘Email only’, afternoons change to ‘Calls only’)

"

查看评论 · 已于 2024年12月03日 发布 · Joshua Minton

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Joshua Minton 进行了评论,

评论Setting Guide roles and permissions

Hello - our company is looking to use user segments to gate our Zendesk Help Center. We would like to add all organizations to a single Segment. Why is the limit only 50 orgs per segment? Is there a workaround?

查看评论 · 已于 2022年11月30日 发布 · Joshua Minton

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Joshua Minton 创建了一个帖子,

帖子 Q&A - Reporting and analytics

I am looking to create a report in explore showing the number of unsolved tickets assigned to an agent over time.

How can this be created, and what metrics or attributes should be placed in the rows/columns for this to display?

已于 2022年9月21日 发布 · Joshua Minton

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