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Kristine Hancock

已加入2023年6月02日

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最后活动2025年1月20日

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的最新活动 Kristine Hancock

Kristine Hancock 进行了评论,

评论Ticket management

If I use the Filter for a few minutes to isolate certain tickets with a Hold status, am I affecting the view display of fellow agents at the same time? 

 

(is the Filter view specific to just me?)

查看评论 · 已于 2025年1月20日 发布 · Kristine Hancock

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Kristine Hancock 进行了评论,

社区评论 Q&A - Reporting and analytics

Rich Shupe I'm sorry but Ahmed's solution has been deleted for some reason. Let me play around with some Explore queries this week to try and arrive at it myself again. It was a year and a half ago and I cannot recall what Ahmed offered me off the top of my head. I'll be back …

查看评论 · 已于 2024年11月20日 发布 · Kristine Hancock

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Kristine Hancock 进行了评论,

社区评论 Q&A - Reporting and analytics

Ahmed Zaid You saved me. Thank you so much. 

查看评论 · 已于 2023年6月03日 发布 · Kristine Hancock

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Kristine Hancock 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Hello, 

I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in a calendar year format, despite the specified date range commencing Jul 1. 

Similarly, when I try the Ticket Solved by Quarter feature, it interprets Q1 as January, not July. 

How can I instruct the query to display the bar graph with July as the first month of the year rather than January?

Thank you for any insights. 

已于 2023年6月02日 发布 · Kristine Hancock

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