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Marc Greenfield
已加入2022年9月29日
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最后活动2023年2月13日
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的最新活动 Marc Greenfield
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评论Measuring success
Can you please define what is classified as 'New' in the backlog report? We have a pretty stringent process for ensuring all tickets are assigned to an agent at the end of our business hours as defined in Zendesk, yet I typically see tickets with the New status in our backlog report. Is this defined as tickets that were received as New at any time on that specific day? I am trying to understand better how these metrics are defined to see if we have a process issue on our service desk that I am not seeing.
Thanks,
查看评论 · 已于 2023年2月13日 发布 · Marc Greenfield
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