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Aaron Miller

已加入2021年10月16日

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最后活动2025年1月17日

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Aaron Miller 进行了评论,

社区评论 Q&A - Reporting and analytics

Awesome Metric, many thanks from 2025!

查看评论 · 已于 2025年1月17日 发布 · Aaron Miller

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Aaron Miller 进行了评论,

评论Ticket management

We desperately need a way to roll this back.  I appreciate that this could be helpful for certain companies, but we just got this rolled out to us this morning and it has undone all of the view organization we had in place.  

查看评论 · 已于 2024年10月10日 发布 · Aaron Miller

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Aaron Miller 进行了评论,

评论How to create and update reports

I'm grateful to have a functioning workaround like this, but I have to agree with Hamish, there's nothing to indicate it doesn't work other than auditing your data and finding inconsistencies.  The fact that the tag filter is broken actually wasted a lot of my time.

Can you all either fix it or remove it?

查看评论 · 已于 2024年2月26日 发布 · Aaron Miller

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Aaron Miller 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Hello all, just wanted to add that we would also like to be able to report on the number of visits to our landing page.  The metrics feel incomplete without this.

查看评论 · 已于 2023年10月19日 发布 · Aaron Miller

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Aaron Miller 进行了评论,

评论Team members and groups

So many users have admin access so they can work with various aspects of their workspace at our organization.  This feature would be much more useful if you could limit admins from being able to access those tickets. Or better yet, allow specific agents (maybe a group) to work with views or macros without having to have admin access.

查看评论 · 已于 2023年9月26日 发布 · Aaron Miller

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Aaron Miller 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Just adding a twelfth voice that this feature really help our customers and I don't really understand why there's any separation.  A customer seeing "Open" when we see "On-hold" seems like a recipe for frustration.

查看评论 · 已于 2023年9月25日 发布 · Aaron Miller

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社区评论 Feedback - Reporting and analytics (Explore)

A use case for us would be to simply reorder a "Type of Issue" by month report with an explosion for each month.  This would be much more useful to us if we could reorder and have the current month at the top.  The ability to reorganize drag/drop explosions in general would be ideal.

查看评论 · 已于 2023年7月21日 发布 · Aaron Miller

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Aaron Miller 创建了一个帖子,

帖子 Feedback - Admin Center

I'd love to be able to interact with whether a requesting profile's email is verified.  Recently, we've had a few phishing attempts come in through an emailed channel and if we could flag ticket submissions that come from unverified emails, we could protect ourselves from these attempts much more effectively.

Something like "Account > IS/IS NOT > Verified" would be a gamechanger for cybersecurity.

已于 2023年5月16日 发布 · Aaron Miller

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Aaron Miller 创建了一个帖子,

帖子 Feedback - Reporting and analytics (Explore)

I find myself regularly going through an attribute like Assignee Name and checking the same names (or cloning a report to avoid having to do this when possible), but I think a very useful feature would be some sort of bookmarking system for metrics and attributes.  The same way a bookmark preserves the state of a dashboard, this would preserve the state of filters within a metric or attribute (maybe saved separately) to be applied in other reports.  Something like would save me a ton of time constructing reports.

已于 2023年2月24日 发布 · Aaron Miller

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Aaron Miller 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This is the exact type of feature we would also like to see.  Same use cases, when teammates see the viewing icon, the ticket gets ignored, even if it's someone who obviously won't be taking the ticket, because that is not obvious without mouseover.  Relatedly, it would also be immensely helpful if "Also viewing this ticket" did not show if the Agent viewing is viewing "Inactively".

查看评论 · 已于 2022年7月19日 发布 · Aaron Miller

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