Michael Buckley

Just wanted to let you know I ended up in a situation where multiple articles are now in “Unknown Section”.  See below:

Clicking any of the buttons shown there results in this error:

I did a strange sequence of actions so I'm not entirely sure which specific part did it but here's what I can recall:

* Group of articles were publicly visible in a section.

* I deleted the parent section. This archived the articles.

* In the admin, I group selected all the articles and clicked “Restore”.

* I was asked where I wanted to put them and I chose a new location.

* I couldn't see the articles when using the Guide (so this could be where the problem started) so I tried changing the review status of them, but this didn't make any difference.

Any help appreciated! 

We would definitely consider using comments on our Help Centre if this issue could be resolved. Please can mods consider updating this question to "not answered" as the solution provided isn't really practical for medium-large sites and the conversation is still ongoing?

+1 It would be cool to be able to swap out the user who created the article for the user who last updated.

Ifra Saqlain Hi! Any thoughts on Ashley M's post? We're still stuck on this

Just commenting to say I love Alyssa's idea! It would save us from having to explain to our pilot customers how to register and sign in to view an article. Instead, we could just give them a link.

Harald Krondorfer 100% agree. In the current implementation, comments are, at best, a way for users to talk amongst themselves. But unless we manually check, we could miss questions that we could answer. Our Help Centre has several hundred articles. It's not realistic to stay on top of comments that are being posted across such a large area without some sort of notification system.

Hi, how can we assign a team / department as an author? Or alternatively, how can multiple co-writers be credited as authors? Thanks!

George Denison I love this idea as a workaround! But how are you identifying the articles with the "hide-search" in the labels? I'm looking through their docs and search result object doesn't have a label property. Objects | Zendesk Developer Docs

I too am interested in having this functionality built in to the interface. I think we might be able to go to Customise area (click eye icon on left), then edit current theme, and then edit code with a bunch of if-isnt-statements that say, if article isn't x, display in results? But this would be very time-consuming for large quantities of articles, messy and prone to errors. (I'm not 100% if this idea works, but hope this helps someone!)

I would personally love an option in the interface to exclude articles that have been assigned certain user segments and/or entire categories/sections.

Another reason the proposed solution isn't workable is, whenever someone adds a new article, the author will have to update rest of team and ensure each of them go to said article and click Follow. Every time.

Because of this problem, we cannot enable comments on our site.