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Amin

已加入2022年7月04日

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最后活动2023年8月19日

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的最新活动 Amin

Amin 进行了评论,

评论Building reports

Hi, which option should I use if I want to see hourly report for my tags? I want a report to show how many times a specific tag is used in each hour of the day?
Thanks

查看评论 · 已于 2023年5月29日 发布 · Amin

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评论Chat best practices and recipes

Hi,
 What are the common reasons my Chat tags did not show up on the ticket created from a chat even if chat is closed/solved?

查看评论 · 已于 2023年4月18日 发布 · Amin

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评论Customizing reports

Thanks @... for response, 

In my case, some of conditions are met, and some not. I just wonder why there is this difference. 

查看评论 · 已于 2023年1月09日 发布 · Amin

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评论Customizing reports

Hi,

I've created a report using attribute with some conditions but just some of conditions are met for a specific time. I choose that specific time range but nothing changes. Should I change anything else in time range?

查看评论 · 已于 2022年12月28日 发布 · Amin

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评论Chat basics

Hello Dane thanks for your help. So is there any way to change back to Live Chat? we did not choose to ever migrate to web messaging and now want to use this feature. 

查看评论 · 已于 2022年7月18日 发布 · Amin

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评论Chat basics

Hi Brett. Thanks for your reply. 
Yes we have checked that article about Skill Based Routing. It seems it is not available on Web Messaging. We seem to need to go back to Live Chat to be able to use it. But we don't know how that is done. Reverting back to Live Chat doesn't seem to be a solution on any of your forums. 

查看评论 · 已于 2022年7月07日 发布 · Amin

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评论Chat basics

We are on the Suite Professional plan ($99/per agent/month). We would like to use skills based routing. 
We are on Web Messaging and all support questions are about going from Live Chat to Web Messaging. It seems we need to revert back to Live Chat to access the skills based routing feature. Is that correct? 
If so, how can we proceed? Our account manager has asked that we ask this question from support! So far we are paying for this higher plan while not being able to use any of the features we need. Please point us to the right direction! 

查看评论 · 已于 2022年7月04日 编辑 · Amin

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