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Daniel Heard

已加入2021年10月16日

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最后活动2024年6月19日

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Daniel Heard 进行了评论,

评论Metrics, attributes, and filters

Hi, does this apply to the Zendesk chat bot or any other 3rd party chat bot?

查看评论 · 已于 2024年6月19日 发布 · Daniel Heard

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社区评论 Developer - Zendesk APIs

Greg Katechis

Is there an update to this? Being able to update many users roles and access in one go via the API will be a really good addition.

查看评论 · 已于 2024年1月18日 发布 · Daniel Heard

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评论Managing your email
Detected as email loop If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. This also happens to tickets that are sent from an address equal to your default Reply To address. Zendesk does not support the bulk creation of tickets via emails to Zendesk from the same sender. The API and Channels Framework are the only channels that support bulk creation of tickets.

Does this apply to emails that come from a user that is a light agent?

Also, will adding the email address to the allowlist get around the maximum of 20 per hour?

查看评论 · 已于 2023年9月04日 编辑 · Daniel Heard

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社区评论 Feedback - Voice (Talk)

Karen Hynes Is there an update to the open eap?

查看评论 · 已于 2023年5月11日 发布 · Daniel Heard

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社区评论 Feedback - Ticketing system (Support)

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

 

查看评论 · 已于 2023年4月17日 发布 · Daniel Heard

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社区评论 Feedback - Ticketing system (Support)

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

查看评论 · 已于 2023年3月27日 发布 · Daniel Heard

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社区评论 Feedback - Chat and Messaging (Chat)

Sarah Darmawan

Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

查看评论 · 已于 2022年8月25日 发布 · Daniel Heard

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Daniel Heard 进行了评论,

评论Ticket basics

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626

查看评论 · 已于 2022年3月31日 发布 · Daniel Heard

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社区评论 Feedback - Ticketing system (Support)

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

查看评论 · 已于 2022年3月08日 发布 · Daniel Heard

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社区评论 Feedback - Ticketing system (Support)

Salvador Vazquez Jonathan March @...

Are there any updates to the views being increased to 20?

查看评论 · 已于 2022年3月08日 发布 · Daniel Heard

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