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Ferenc Bartha

已加入2022年3月21日

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最后活动2022年3月24日

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Ferenc Bartha 进行了评论,

评论Reporting and analytics for help center

@... - thanks for the response.
Sadly that dataset is not available in our Explorer at the moment.
I do think there are many parameters missing from the default KB dataset. - For example, even categories are missing (aka. you can't tell in which category an article is in - for an analysis), and the update / publish dates, published by, etc.
By any chance, you guys could consider extending the dataset with some of the really basic parameters that are missing from it right now.

查看评论 · 已于 2022年3月24日 发布 · Ferenc Bartha

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Ferenc Bartha 进行了评论,

评论Reporting and analytics for help center

Hi ZD team,

I'm working on setting up a KB maintenance and update process, but I can't find some key metrics /attributes in the default Explorer (Guide -> Knowledge Base) dataset.
Attributes like:
- Article Updated or Published timestamp
- Last updated by
Basically, I am looking for some maintenance-related attributes. How can I add them?

查看评论 · 已于 2022年3月21日 发布 · Ferenc Bartha

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