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Robert Kehoe's Avatar

Robert Kehoe

已加入2022年9月16日

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最后活动2025年2月12日

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社区评论 Feedback - Ticketing system (Support)

+1 to John Lemon's comment.  Agents used to be able to see unassigned tickets in their groups in Agent Home and it was very helpful to them.  Hope this ability can be restored!

查看评论 · 已于 2025年2月12日 发布 · Robert Kehoe

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评论Customizing reports

Hello!  Can you explain where this is found?

  • Colors: Edit your chart text and result colors. If you are the account owner, you can set the default color in the Admin menu.

I'm looking for a way to change the default text color.  The standard light grey is low contrast and terribly hard for some people to read. 

查看评论 · 已于 2023年2月10日 发布 · Robert Kehoe

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评论Managing your email

Is this still an issue almost two years later?  We're getting tons of customer emails routed into our Suspended Tickets.  That is a deal breaker for us.

EDIT: Adding the customer email to the Allow List appears to have fixed the problem for us.  But I'm still not clear why Zendesk started blocking the messages in the first place when we previously were receiving them.  Thanks for the reply Brett.

查看评论 · 已于 2022年11月07日 编辑 · Robert Kehoe

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