Susann (Sue) Philbrook

Hi Folks,

So I added code to hide the search from end-users (who do not sign in). Also I added a heading. But it is all jammed up at the top of the section. How do I adjust where the search bar (for users who sign in) and heading (for both users who sign in as well as those who do not) appear?

Solution 1 worked perfect. Thanks!

I used the code that hides the search bar from anyone who is not signed in. However, the magnifying glass is still showing. How do I remove (or better yet hide) the magnifying icon?

Hi,
Management wants to hide the search bar on our home page (landing page). I do not see a way of doing this. I need your help!!!

Thanks,

Sue

Thanks Audrey. The problem with the report described in the article is that it is based on actual tickets. Since anyone can submit a ticket, this will not work. I am looking for exactly what the Team Members page provides, as a downloand. It tells me who has a license and when (or if they ever) signed into Zendesk.
If Zendesk could add the download feature to all areas of Zendesk, that would be great. There are other areas where list download would be helpful (for instance, lists of added/changed functions and the dates they were last updated, and by whom. I was working in Myndbend workflows updating a field and once closed, I could not tell which workflow I had worked on last. Just an example, but it can be tedious work that you cannot finish all in one sitting. Easily detecting where you last left off would be a great time saver!
Sorry, for taking this in a further direction. The point being add a download function to all areas of Zendesk.

Hi Audrey,

Thanks for the reply. It's more about tracking who actively uses the licenses (last sign-in date) since we have a limited number of licenses available (and will not be getting anymore).

I tried creating a report based upon the same fields as the Team members page and failed. 

I am able to highlight everything on the page and then paste into Word or Excel and do additional clean up, but it would be nice to have an export feature available on many of the internal Zendesk pages used to manage different aspects of the system.

Can I export the Team Members page as a report?

We use queries to produce reports of all articles within a brand. It allows use for further sort by section, etc. Since we have 5 different brands (or libraries of articles), we also use this report for comparison to articles in each library, and offers download in excel for further use outside of ZenDesk.

We have the same problem. We are creating an additional brand (library) where the content is not yet published. There are approximately 1000 articles. Adding draft to the title would not be an option.

It doesn't make sense that you have a metric called D_COUNT to show all published articles. How hard would it be to add another metric to capture all articles that are published + in progress?

Can you please consider adding this to the next release?

Thanks,
Sue