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Onel Cuellar
已加入2022年7月25日
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最后活动2024年1月24日
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的最新活动 Onel Cuellar
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评论Routing
hi barry
What is the assignment rule for those messaging tickets that were not attended during the 10 minutes, example:
-I have several tickets to expire the 10 minutes
-I have 3 agents connected, 2 who are actively answering messages and 1 is at the limit of its capacity. The reassignment would be made by the agent who has not attended a conversation the longest, but does this imply that all those cases that exceeded 10 minutes will be assigned to this agent?
Thank you
查看评论 · 已于 2022年9月05日 发布 · Onel Cuellar
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