Ivan Diaz

Chiming in here also. The months keep rolling by without this feature.

This is a major issue. This makes it trivial to trick users into clicking bad links, opening malware/phishing attachments, etc. All an attacker has to do is set their name to something plausible (or something they got from an existing e-mail from us) and unless our employees check View Source for EVERY ticket received, they could easily fall for this attack.

ZenDesk, are you monitoring these community posts at all? There's another thread just like this one and probably more if I do some digging.