Kevin Lewis

Thanks, CJ Johnson. It looks like I need to create a standard calculated attribute to filter out any tickets with the "Junk" tag. I found the article on standard calculated attributes, but I am not seeing clear instructions on the how/where to create this. Any help would be appreciated. 

Use the following formula in a standard calculated attribute:

IF (NOT INCLUDES_ANY([Ticket tags], "junk")) THEN "true" ELSE "false" ENDIF

How can I apply a tag exclusion filter to an entire report/dashboard I already have created? 

The mapping worked for us at the time of setting up the sync, but it has not continued dynamically. I sent in a ticket about a week ago, but I am still waiting to hear back. I hope we can figure out why the updates made in Salesforce going forward are not updating the Organizational fields in ZD. 

Is it possible to specific a specific article to show up in the web widget top suggestions by default? 

Is this still the best method to perform a bulk sync of organizations to ZD? It seems silly that this would be the case since you all talked about including a bulk sync to match parity of the old installation a few years ago.