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Kelly Rave

已加入2021年10月16日

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最后活动2021年10月16日

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的最新活动 Kelly Rave

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评论Reporting for Talk

Hello,

Is there a way to report on the time from a voicemail being left to an Agent returning the call? I recently checked with Zendesk Support and was told FRT cannot measure time to return a voicemail because callbacks only posts an internal note (the system-generated update with the call details and recording), not a public comment. This seems like a pretty standard metric businesses want, to know how long it takes voicemails to be returned.

查看评论 · 已于 2021年9月10日 发布 · Kelly Rave

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