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Vasil Kolev

已加入2022年8月11日

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最后活动2024年8月16日

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的最新活动 Vasil Kolev

Vasil Kolev 进行了评论,

评论Ticket customization

I've been sent an email that we'll be “upgraded” to agent workspaces between 28 and 30 of Oct. The order of messages is an issue that been raised multiple times, and if we have to upgrade to Enterprise to retain the functionality we use, we'll most probably just migrate away.

 

So if Zendesk has decided that any feature people need in their current product is going to move to a more expensive plan, I wonder how long until we have to pay extra for email.

查看评论 · 已于 2024年8月16日 发布 · Vasil Kolev

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Vasil Kolev 进行了评论,

评论Setting up Agent Workspace

Just wanted to note, my ticket was updated and I was told that I can have a two-week extension on the switch to the interface, and that's basically it. I've reiterated my issues, and hope there'd be some change, and fixing the interface with greasemonkey or something similar might be harder than just migrating away.

查看评论 · 已于 2022年8月22日 发布 · Vasil Kolev

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Vasil Kolev 进行了评论,

评论Setting up Agent Workspace

Hi Jonathan Aniano,

 

I also opened a ticket to stay at the old UI, and was switched to it pretty much with the response that we can't be given an extension, I hope to hear from the Zendesk team soon.

查看评论 · 已于 2022年8月20日 发布 · Vasil Kolev

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Vasil Kolev 进行了评论,

社区评论 Feedback - Ticketing system (Support)

To add, following on a unanimous request from my whole team, we've reverted to the classic view, as people are finding the "agent workspaces" too cumbersome to use.

查看评论 · 已于 2022年8月19日 发布 · Vasil Kolev

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Vasil Kolev 进行了评论,

社区评论 Feedback - Ticketing system (Support)

The composer box being on the bottom for us is becoming a deal-breaker, as this way you lose focus on all the context that's on top (requester, organization, etc.). Having the compose box on top and the newest messages on top was one of the things the classic interface got really right and I'd love to have again.

查看评论 · 已于 2022年8月11日 发布 · Vasil Kolev

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