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Andrew Melvin

已加入2022年1月25日

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最后活动2024年5月23日

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的最新活动 Andrew Melvin

Andrew Melvin 进行了评论,

评论Metrics, attributes, and filters

We have several reports that now have  Standard Calculated Metrics with the  error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?

查看评论 · 已于 2024年5月23日 发布 · Andrew Melvin

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社区评论 Q&A - Tickets and email

We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.

查看评论 · 已于 2022年1月25日 发布 · Andrew Melvin

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