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Imran Shareef's Avatar

Imran Shareef

已加入2022年1月14日

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最后活动2022年10月21日

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的最新活动 Imran Shareef

Imran Shareef 进行了评论，

社区评论 Feedback - Ticketing system (Support)
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That's correct; we'd want the ability  to customize the dashboard.

查看评论 · 已于 2022年10月21日 发布 · Imran Shareef

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Imran Shareef 创建了一个帖子，

帖子 Feedback - Ticketing system (Support)
FCR SLA for First Call Resolution and Full Resolution Time

I just spoke with Daniel Borrego and asked for assistance in setting up a SLA for First Call Resolution, but it appears that you do not have this metric.

This metric is extremely important, and most organisations will track it. They wanted to know how many tickets were resolved in a given number of hours.

However, your agent stated that it is not possible.

If you could assist us in setting up that metric, that would be fantastic as it is a critical metric for the majority of the organisation.

已于 2022年1月14日 发布 · Imran Shareef

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