最近搜索
没有最近搜索

Matt Farrington-Smith
已加入2021年10月16日
·
最后活动2022年10月19日
关注
0
关注者
0
活动总数
38
投票
2
订阅
17
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Matt Farrington-Smith
Matt Farrington-Smith 进行了评论,
Hey Dane Heather Rommel - do you good folks have any suggestions for my use case here?
I want to set up a chat rescuer for customers who have been sat idle in the chat. So our agents have sent a message and are waiting for the customer to respond.
I've kind of got it working using the below trigger:
(The 60 secs is just a placeholder for testing, I'll set a longer duration).
But it still seems to fire irrespective of who just sent the last message.
Cheers! Matt
查看评论 · 已于 2022年10月19日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Hey Julien SERVILLAT did you manage to get this set up and working?
@... we were told this wasn't possible, so am getting conflicting information...
查看评论 · 已于 2022年9月16日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Hi Aimee Spanier Hiedi Kysther we're trying to create a welcome greeting but there seems to only be a placeholder for the visitor's name (and not the agent). How do we add that?
查看评论 · 已于 2022年8月03日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Thanks Brett Bowser - we are on the Enterprise Suite, so surely our Sandbox (Premium) should be the same?
查看评论 · 已于 2022年6月27日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Bumping my reply Brett Bowser for visibility.
I've also noticed the following is missing:
- In your Chat dashboard, go to Settings > Widget and click the Forms tab.
查看评论 · 已于 2022年6月23日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Thanks Brett Bowser
No dice! (Should it matter if I'm using my Premium Sandbox)? I would still expect all of the settings etc. to show here.
查看评论 · 已于 2022年6月14日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Hi Aimee Spanier @... - I think this part is also outdated. I can't see the settings mentioned under the To configure ticket creation section.
Any ideas where it moved to?
I'm also missing "History" I believe?
查看评论 · 已于 2022年6月10日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Hi Jennifer Rowe @... any idea why our agents are suddenly unable to add orgs to a user profile? I've assumed the roles of the agent(s) affected and observed it happening too. You can search for an Organization but when selected it just disappears from the list.
I'm an Admin and I'm able to add them.
查看评论 · 已于 2022年5月26日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Hi Erin O'Callaghan Alex Zheng - wonder if any of you folks could help with a similar query... My company is moving our fiscal year from Jan-Dec, to Feb-Jan - this creates a number of difficulties with explore reporting (e.g. "quarters" are based on the standard increments) Is there any way to adapt these in my reports/dashboards without having to edit every single query?
查看评论 · 已于 2022年4月19日 发布 · Matt Farrington-Smith
0
关注者
0
投票
0
评论
Matt Farrington-Smith 进行了评论,
Hey Ryan Mumby on the off chance you see this - what did you end up doing?
I have a similar situation and ZD even told me it's not possible. If this know this then why!?
查看评论 · 已于 2022年3月11日 发布 · Matt Farrington-Smith
0
关注者
2
投票
0
评论