最近搜索


没有最近搜索

Dave's Avatar

Dave

已加入2023年9月14日

·

最后活动2024年3月01日

关注

0

关注者

0

活动总数

3

投票

0

订阅

1

活动概览

的最新活动 Dave

Dave 进行了评论,

评论General questions about live chat

Figured I'd provide an update: I ended up cancelling all Zendesk services completely due to being stuck in a loop where we kept getting charged for services we weren't using. I've since found platforms with better features and more attentive support.

查看评论 · 已于 2024年3月01日 发布 · Dave

0

关注者

0

投票

0

评论


Dave 进行了评论,

评论General questions about live chat

We've been trying to get support to cancel Zendesk Suite (unable to self-service as it states I should contact support), it's been 3 weeks with no resolution. We want to keep our Zendesk Sell account, and upgrade it, but can't move forward until we're sure we're paying for the appropriate subscriptions on the account. Please escalate the request, as we've received little to no help at this point and I'm having to resort to commenting on support articles.

 

Edit: 9/18/23 - Still not resolved. Feels like I'm stuck in a loop being offered the same self-service support article when this is a situation where Zendesk admin center calls for 'contacting support' to change from Zendesk Suite to a 'Support-only' subscription. Such a simple ask, yet seemingly impossible to have resolved.

查看评论 · 已于 2023年9月19日 编辑 · Dave

0

关注者

0

投票

0

评论