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Frank Spildener

已加入2022年5月03日

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最后活动2024年10月25日

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社区评论 Feedback - Ticketing system (Support)

Wow after over 7 years the news is that Zendesk praises our patience and continues to stretch it. 
Unfortunately, this is still extremely disappointing.

查看评论 · 已于 2024年10月25日 发布 · Frank Spildener

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Frank Spildener 进行了评论,

评论Team members and groups

Hi All,

there are clear reservations about this evaluation option in our company. In Germany, it is rather unusual and undesirable to analyse or monitor employee activities in this way. Is there a way to delete this dashboard or restrict access? 
The dashboard restriction does not appear to be applicable to this dashboard. https://support.zendesk.com/hc/en-us/articles/5282695803290-Dynamically-adapting-dashboard-data-based-on-viewer

Translated with DeepL.com (free version)

Thank you Frank

查看评论 · 已于 2024年5月16日 发布 · Frank Spildener

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Frank Spildener 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We also use Zendesk to reply to invoices and reminders, using a sender email address that is connected to Zendesk to send the invoices. However, as we cannot see the replies to bounce mails, we have no control over whether the customer can be reached at all at the last known address. 
This inadequacy forces us to build processes around Zendesk. 
Since the problem of bounce mails has apparently been known for several years, it would be appropriate to offer customers a solution. 

查看评论 · 已于 2024年4月24日 发布 · Frank Spildener

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Frank Spildener 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want. 

The answer from my point of view is: the possibility of a column definition at least for standard ticket fields. 

I would be very happy to see this implemented. 
Thanks a lot

查看评论 · 已于 2022年8月12日 发布 · Frank Spildener

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Frank Spildener 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Thank you @... :-) 

查看评论 · 已于 2022年5月03日 发布 · Frank Spildener

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Frank Spildener 进行了评论,

社区评论 Feedback - Ticketing system (Support)

@... Messages written to Zendesk in Jira via the "Zendesk Support" tab can be formatted. Specifically, we found out that we can quote "text" with "> text".

Are there more formatting options, yet?

查看评论 · 已于 2022年5月03日 发布 · Frank Spildener

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