Michael Custer

Wow, what an unacceptable answer... pay yourself (Cloudset) rather than we pay and build a clearly desired function.  Make it the customers problem.  

Zendesk could also make multiple business hours available to more of your customers, not just enterprise, so that SLAs aren't hamstrung by having global teams with different operating hours.  Schedules and SLA are symbiotic and not having multiple business hours removes much of the value of SLA.  I don't need to pause if the clock can accurately stop when teams aren't working.

Disappointing to see Zendesk's stance on this issue.