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Tom Rees

已加入2021年12月10日

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最后活动2022年10月06日

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的最新活动 Tom Rees

Tom Rees 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Grant Schuemann 

I found that for people struggling, uploading the company logo as a profile picture to their zendesk profile helped differentiate between end-user and agent messages.

查看评论 · 已于 2022年10月06日 发布 · Tom Rees

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评论Team members and groups

Rina might be worth setting up macros to assign them to the correct teams rather than letting the agent select the group. 

查看评论 · 已于 2022年9月01日 发布 · Tom Rees

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评论Triggers and automations

Does anyone know of a way to get this working for a Whatsapp ticket that is on messaging to message the customer?

查看评论 · 已于 2022年5月25日 发布 · Tom Rees

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评论Triggers and automations

Matt Taylor

You're welcome. Took me a while to get it to work too! 

查看评论 · 已于 2022年3月22日 发布 · Tom Rees

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评论Triggers and automations

Matt Taylor

In the username don't put the actual token, but put the word token after the /. The password is where you paste the API token

查看评论 · 已于 2022年3月22日 发布 · Tom Rees

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评论Triggers and automations

Matt Taylor

We use Okta and I have this working.

The username I use is in the following format email.address@example.com/token and then I use the API to get a token and use this as the password

查看评论 · 已于 2022年3月22日 发布 · Tom Rees

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评论Team members and groups

Hello,

If a ticket is closed, I assume that deleting a group won't affect this and should still be able to be reported on?

Best Wishes

查看评论 · 已于 2022年2月11日 发布 · Tom Rees

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评论Triggers and automations

Thanks Lou.

It's saying '"error": "Couldn't authenticate you"' at the bottom. I've tried resetting the password and still have the same issue. I will try on my production instance when most agents have logged off and see if I get the same issues.

查看评论 · 已于 2022年1月10日 发布 · Tom Rees

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评论Triggers and automations

Lou

If I test I get 'Error during transmission: HTTP client call failed', but still active without, it just doesn't run. Definitely only need the URL target and the trigger, nothing else in the background? Appreciate the help, such an annoying limitation! 

查看评论 · 已于 2022年1月10日 发布 · Tom Rees

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评论Triggers and automations

Hi Lou

Thanks for replying.

Set up is with the following:
https://somedomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

It then feeds the following trigger:

 

查看评论 · 已于 2022年1月10日 编辑 · Tom Rees

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